Mydala — Mydala deducted rs 29 from my idea prepaid balance without my consent | |||||
Today at 05:02 pm i got a message from my network provider that, Dear customer, Thank you for downloading mydala powered deal from mydala. You have been charged rs.29. But the thing is that i didn't download anything of this sort. Neither i have mydala app. When talked to the customer care of my network provider (Idea) About this, they said might be you have clicked on a pop up. This answer did not satisfy me because without my consent how could a pop up gets activated and deducts money. It must send a confirmation message, which it did not. Now i want my money back that's for sure. Please look into the matter as soon as possible. Was this information helpful? | |||||
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Mydala customer support has been notified about the posted complaint. | |||||
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+91 11 4344 4444
Building No. 40 ,Okhla Phase 3 Industrial Area, New Delhi, Delhi, India - 110020
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Apologies for the inconvenience caused to you.
As per your raised complaint would like to inform you that we do not have any such system through which we can deduct your mobile balance. In Mydala, customer is our first priority and we don't want to lose any of our customers. We would request you to please share your contact number through which the money got depleted. So the same can be checked at our end as well.
For any further queries, please feel free to reach out to us at[protected] or mail us @ [protected]@mydala.com.
Regards
Mydala Team