Myflower App — Order not delivered and not returning the paid cash

Website:www.myflowerapp.com

I have placed an order for a birthday gift on 12/28/2021. Order Number[protected]. I even scheduled the delivery on 01/01/2022 by paying extra 195.
The order was not delivered and I requested for a refund. But the agents forced to select another product saying they will deliver on 01/02/2022. I again told them to cancel the order and refund my money.

Nothing happened and everyday I will get and email saying a new order has been placed and will be delivered in the next day. Sent out email again and finally got a response saying they will refund to wallet.

But that also never happened and even I tried to tweet them via twitter. But I don't think think I will get any response.

Hoping this will save someone's money. Please never but anything from this app.

This is the WORST experience I ever had from an online platform.
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