Myflowertree — Order not delivered and customer support isnt responding.

Address:	https://www.myflowertree.com/
Website:	Phase 1, 153-65, Kaliamman Koil St, Phase 1, Swarnambigai Nagar, Virugambakkam, Chennai, Tamil Nadu

I have ordered Rakhi +Sweets on 31 Aug 23 and it is supposed to get delivered on same day. Infact they have charged 250 extra for same day delivery. I haven't received the product yet and i have called customer service multiple times but they aren't reachable. finally they have answered my call after 15-20 calls i made and i have requested them to cancel the order and initiate the refund since they couldn't deliver the product on same day as promised. The customer service informed me that refund will be initiated but i haven't received any confirmation yet . I have tried to contact them again today (02 September 23) but left unanswered.

The customer service is pathetic.