Myflowertree — Product not delivered after 27 hrs. No option to cancel or refund. Phone does not work

I had ordered flowers for Valentine's. Was told they will be delivered by 2 pm. I paid Rs 100 "surge" charges as well. Flowers have not been delivered at all. These shameless people have given a non-functional number and chat where people respond once every few hrs. The only messages are generic apologies and my request for cancellation and refund are being ignored. I will recommend that folks in a similar situation should join together and raise a complaint in consumer court.