Myflowertree — Undelivered my prepaid order/now denying refund

Ordered cake n flowers on 23.11.2022 for morning delivery. did not received till 9pm. when checked status of order, it showed delivered. tried complaining by email/ phone call same day but wrong email address and no one responded on phone. after so many days, when i connected with one of the executive, she told me about complaints portal, i complaint. Now they're saying that their delivery boy delivered same day and dont have any complaint on the same day. So cannot check it now.
I have produced all the available information/facts/screenshots showing undelivered order, but they are not helping.
My hard earned money went waste.
kindly help.
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