Myfootballjersey.in — non-delivery of goods and failure to reply to enquiries

Address:	72/4, 16th cross, 7th Temple Street, Near Chowdiah Memorial Hall, Bangalore-560003
Website:	myfootballjersey.in

I purchased an item from myfootballjersey.in on the 22nd of march, 2020 and paid for the amount through online transaction. I have yet to receive the item.
Since, the lockdown occured after my order, the failure to deliver after such a long duration was understandable.
However, the site failed to reply to enquiries about my delivery which i posted on their site inbuilt messaging device.
The email they provided in the site is non-functional.
Plus their site at present clearly advertises a 5-day delivery all over india. So there is no excuse to why my package which was ordered months ago is yet to be delivered.
Also, why is there a non-functional email provided at the site for customer enquiry?
I would like a clear reply from the team regarding the status of my delivery. I
Also am beginning to suspect that the site is fraudulent. So i would like the concern authority to look into the matter.