[Resolved]  Myntra Designs Private Limited — Return Refused Due to Tag Loop Missing at Time of Delivery, Defective/Irregular Delivery Experience and Failure of Customer Suppor

I purchased a yellow one-piece from Myntra for ₹1, 217. The parcel was delivered at approximately 8:00 PM, and I raised the return request the very next morning. Therefore, there was practically no opportunity for me to use, wear, cut, remove or tamper with the product or its tags. The product was delivered with only one tag attached, which is still intact. The additional tag/tag loop now being demanded by the pickup agent was never present in the package when I received it.

Despite explaining this to the pickup agent, he refused to collect the return and the return was put on hold citing “Tag Loop Missing.” I should not be held responsible for a tag that was never provided to me.

There were also unusual delivery issues: the parcel had no proper printed bill/invoice, my name and address were handwritten with a marker, and the payment scanner provided at delivery was a Flipkart scanner. I have retained the product, the existing tag, packaging, and screenshots/photos as evidence.

I also contacted Myntra Customer Support, but the system was automated and initially did not provide me with a proper opportunity to explain the issue. A complaint was eventually registered.

I request Myntra to investigate the delivery/packing issue, reopen and approve my return, arrange a fresh pickup, and refund the full ₹1, 217 paid by me. The missing tag loop was absent at the time of delivery and was never removed or tampered with by me.