[Resolved] Naaptol — delaying of pick up of cancelled item

Srikar Ratho

from Mumbai, Maharashtra

Address:

Rattakanna road ,ichapuram, 532312

I have ordered a juicer from naptol company on June 4 of 2019. But later I found that it is a damaged product so I choose to cancel the item, naptol didn't agreed for the cancellation of the product and they let me choose to exchange of the product with any another item available for the same price.and today is jul 30 still they didn't came to pick up the cancelled item . Am waiting from more than a month by calling the customer care of naptol all the time . They keep on telling me that they will arrange the pick up within 48-72 hours. But still am left with no response from the company

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Sep 2, 2019

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no[protected], we have instructed our logistic team to coordinate with courier and arrange pick-up on priority for replacement.

Kindly wait for 48 hours to expedite the same.

Request your patience in the interim

@Team Naaptol