[Resolved] Naaptol — I'm complaining about product which I received was wrong and cheap quality

Barkha Jaiswal

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat, 380013

Hi,
I have bought 112 pc nomex drilling machine from naptol, and i have received 88 pc easy home cheap quality drilling machine and when i am trying to contact consumer service department they are arranging one by another call back it's been 4 days no help i have received.
Drilling machine was for 1999 which means a lot.
Please help me to get my money back.
My complaint number is 57852520

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Jun 7, 2019

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 57852520 and as per conversation had today, we are hereby processing refund through NEFT.

Kindly follow the below mention steps for free pick-up:

1. Please pack the complete product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days.
3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.
It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall process for refund.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol