Naaptol Online Shopping — 81 Pcs Stainless Steel Designer Dinner Set

Dipom Kumar Nath

Jul 19, 2021

Address:

Assam

Dear Team,

We received this product on 17th JULY, 2021
Order Number: 83768980
Not satisfied with the product since it was not as shown in the TV show. Therefore we returned it.
A voucher was issued for the same. But we requested for cash refund.

Naaptol without our consent placed another order(Order number:[protected] using the voucher. Also when I tried to complain about it to the Customer service they didn't respond in a good manner.

We, being loyal customer, request you to please process the refund for the cancelled order since we do not need any voucher.

According to Naaptol policy and terms & conditions I am entitled for cash refund. I have also attached the terms and conditions for cash refund in this mail. PFA.

Thanks & Regards,
Dipom Kumar Nath

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Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

Jul 21, 2021

Updated by Dipom Kumar Nath I have received the refund. Thank you.

I case anyone is receiving any difficulty in getting any refunds from Naaptol, check all the terms and conditions and all their privacy policy. After checking everything if you think you are eligible for the refund, just mail them explaining the issue. You will definitely get the refund.

Calling the customer care won't help. Therefore I will advice you to mail them.

Thanks.