Naaptol Online Shopping — Arrogance of the service delivery boy.

Address:

Darjeeling, West Bengal

The consignement Order Id:13550505, dated 13th March 2015 which was supposed to be delivered by SafeExpress Surface Via AWB:85887826, has failed to deliver at destined location at Siliguri, West Bengal, on the due date as on 16 th March 2015 as per sms.On 18th March, a delivery boy has insisted me to receive the consignment as he is out in the same location for delivery.I agreed and told him to wait as i am out to collect the consignment.However, within 1-2 min, he called me 3 to 4 times asking my whereabouts . Extremely annoyed at his behaiviour, i asked him to wait as i am nearby . He, further Insisted me to tell him the approximate time of wait i.e be it 5 min, 10 min or 15 min.When i reached the cab on which he was sitting and expressed my disappointment, he asked me to forget about the matter and asked me if i would like to collect the consignment or not ?He didnot even pay heed to the arrongance that he has displayed and instead of apologeting he argued with me and told me ' nahin lena hai to bolo, mujhe aur jage jaana hai'.I am disappointed at the kind of service the delivery boy has offered and outrightly rejected to collect the shipment and vowed to bring it to the consumer complaint forum to let them know the way consumer are valued .I therefore reuest you to kindly look into the matter as i believe the consumer value should mean lot to the ecommerce site like naaptol.com and the courier service company with which they have partnered.Please initiate some action against the boy .His no.is+91 [protected].I believe in your appropriate action .Thank you.