Date of incident - 24-april-2020
Client name - naaptol
Desc - this is regarding my order no – 66413924 which was raised before lockout. On 04/24, i received a call from courier company (Delhivery) on my order who expected cash on delivery. Due to lockdown and staying in a hotspot area my society is sealed and i am out of cash; hence i told the courier guy that i need alternate option for paying. Courier person was fine to take the payment via paytm however wanted 5% extra. Hence i called naaptol at[protected] to check on alternate option.
I explained the situation to naaptol customer care agent and asked him if there can be alternate way i can make payment since i am out of cash and i am not allowed to step out to atm/bank for cash due to my society being sealed. He said that i should not pay 5% extra to courier person and he will talk to his manager and confirm me back shortly. Later i got a call from naaptol [protected] and said that i can do account transfer. He then shared the account details via whatsapp. The agent kept calling me to check if i had any issue with account transfer and also informed that i will need to wait for 24hr post transfer. Once i share the screen shot of account transfer, he will need to validate with the accounts team and give a go ahead for courier delivery. All this sounded genuine at face value and i transferred the money to kotak mahindra bank a/c no -[protected]; accountant – priya for transfer. I transferred rs999 per request.
Today, upon enquiry to naaptol, i was told by another naaptol agent that account transfer is not allowed. Pls check and clear the issue. Complaint no: 42935180 was submitted today
I need to know how can i get my recover my money.
Also want to ensure that fraudsters are caught so that they can cheat more people.
Aug 5, 2021
Complaint marked as Resolved Naaptol Online Shopping customer support has been notified about the posted complaint.
Verified Support
May 05, 2020
Naaptol Online Shopping Customer Care's response Dear Customer,
We regret for the inconvenience caused to you.
We would like to inform you that we have escalated the complaint to our Concerned Department for investigation.
Kindly allow 4-5 working days to action further, we do understand the disappointment caused to you due to the delay in resolving the issue.
Request your patience in the interim.
We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.
@Team Naaptol
We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.
That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.
It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
[protected]@Naaptol