Naaptol Online Shopping Complaints & Reviews

I had ordered a pressure cooker set at naaptol on 24/05/2019 and the delivered item was damaged and i had contacted customer care and tey said the return will be done within a week but after 2 weeks they called me and said they will not be able to take return and will not be able refund the cash ( registered number : [protected])
I need my cash back or i need a new product

We have received a scratch card and we have got mahindra xuv 500 in that and they provided some whatsapp numbers and asking 1 % to be paid by customer and 3% will be paid by naaptol By seeing this portal we have understood that it is fraud. Naaptol have take action on these kind of people. How the confidentally information of mobiles nos and address are leaking to third parties.
My sincere request is to take perfect action on these kind of people.

I hve bought online from NAAPTOL online shopping 7 pieces utensils set during 11th birthday celebrations festival & they told me about bumper offers after few days a letter receive by post at my home then I cl that no. Given in letter they ask me to gave my all bank details & deposit Rs. 8000 so plzz tell me this is true or not if not so why this letter came on my house how could they found my address & phone no.is this my mistake shopping online from NAAPTOL plz give me ans.

I have ordered Mr. Tusker Set of 3 Denims (MT2) - 34 at Rs.1898 .. But the size is not fitting properly .. and The package which I ordered is of very poor quality, it was shown differently..
Order No : 58815861 . MRP : 1898 .
Received on 09th June 2019 .. Shipped at Hyd 500091 ..
please collect the product and refund the money..

I ordered the product and the product not at all as expected, tried calling customer care but they refused to refund the amount, this product was delivered today, please return my amount asap.

Order has been place via phone number
[protected]

Please call on [protected], to help in resolving this asap

order no : 58886354
The product is not at all good, it seems like the product in advertising was totally different than the product delivered

Order date :- 31/05/2019,
Order no. :[protected],
I contact the customer service of naptol and told them my problem, after too many request they told me if you want the refund it will get to you via naptol cash vouchers, but i want my cash as a refund but they not giving cash as a refund. I request them to give me the refund in the form of cash but they not giving i want my cash.

I have received the speed post from naaptol. Inside the envelope one scratch card and one latter sign by kiran kumar mobile no is [protected]. Thy ask for car or cash. Than i said for cash they said
Pay the 14800 tax amount. Kindly make your tax charges 14, 800/- over the following details of taxation head.
Name: payel jha. A/c no:[protected]
Ifsc:sbin0014532. State bank of india. Hsbc bank manager said gst tax amount rs.53000. Please take action

Team, i ordered 3 saree peices valuing rs 1000 on 28th may. However, the material is not as per my expectations and thus have called your executive for the same to be returned. However, one of your executive "pinky" talked so rudely and directly said that the product can't be returned as if she herself stipulates the company's policy. As per your policy, i understand that same can be returned if customer is not satisfied with the garment quality. Thus, please return the same on priority and please intiate necessarily action against pinky your executive and teach her proper demeanor and save your reputation from nipping in the bud. Product ordering number-[protected]

Please let me know is it real or fake one that i got scratc card in that i got xuv.
Even i know it’s fake but i want to know that how it actually works out that these fake ppl get our address phone no n all they even send letters
Some of educated ppl will do research on it but some ppl who stays in some remote areas will simply transfer the money to them how is that possible please i need confirmation on this

Dear sir,

I have done some online shopping in naaptol and have received the products ordered. However, we also received additional letter with scratch and win card.
I got a prize of xuv 500 in that card. Mobile number of one kiran kumar ([protected]) was given to whom we were supposed to contact for further details.
We did contact him and he asked me to send kyc documents and letter scanned copies to a whatsapp number ([protected]). I can either take cash (14 lakh) or the car but have to pay 4% service tax.
I believe this is fake. However, i urge you to take action against such people as they are harming the brand name of naaptol.
Please confirm that you do not have such offers for public currently.

I ordered one product from naaptol online shopping and return the product as product quality is bad. And i return the product and ask naaptol representative to refund my amount than they are saying they will refund amount through voucher but i told them i dont want shop anything from naaptol.

They are not refunding my money in my account although i have already shared account details with naaptol whatsapp number.

Complaint no.[protected]

Order no. 58546919 and 58547037
Date :23rd may, 2019
I ordered royal chef juicer, and the senior person who spoke to me told me to buy solar lantern and mini cooler also with the juicer, i clearly told him that i am buying the product (Solar lantern & mini cooler) only on the condition that if i dont like the product they will return my money. After receiving the product on 24th may, 2019, i was not satisfied with the product and on the same day i called naaptol that i want my money back and i want to return the product. Now these people are telling that there is no such policy of returning the money, they will give me vouchers, i want my money back as i took that extra only on the condition that they wil return the money... They are cheating the people by commiting something on the call and once we purchase the product, they say that ther is no such policy. I want proper action to be taken against fraud company.

This is thriveni from chittoor. On[protected], i ordered for turkey denim pants set of size 40 and i recieved the same on[protected]. But my the person for whom i bought this pan sets was not available upto[protected]. On[protected], he found that size 40 is not fitted to him. And we want to excahange the same product with 36 size. We called to th naaptol customer care and there were telling that, they will accept the returns and exchange only after 48 hours after recieving the product. But we feel that the time which was given by the naaptol is not at all acceptable by any customer.in this regard, we will not buy any product from you and we will tell the same to all our colleagues, relatives and friends.

I have order duster queen on 15may, 2019
I got my delivery on 17may, 2019. The product was defected, now i want to return it and get refund but naaptol executive is saying that is not replecable.
I want my refund now.
Order no. 58354526
Awbno. [protected]
It's kind request to naaptol to give me my refund otherwise i will file a f. I. R against them.

Order no[protected]
Date-21/05/2019
It is a few days back i got a call from a naaptol seller he said that as a diamond customer i had been given an offer to buy a product for 2000 that included some kitchen utensils but the product delivered is not at all usable the seller claimed that the product would be of good quality and he even promised me that if i didn’t like the product i can return it and get my money refunded. I am not able to understand the procedure of returning the product the product is totally waste for me i want to return it back being such a good customer of your company how can you make such fake claims of good product when the quality is such bad i want my money refunded

I have purchased a easy handy smart wash from you. But the same is not working since received, after that i call your executive then he told for copy of invoice and image of product to whatsup. I have sent both to your whatsup number but when your executive call to us they do not talk properly and told that we cant take back the product and not refund the amount.

They only replace the item but as per your advertisement your give us the return facility of the product.

I am attaching herewith the copy of invoice and hope you will be take action and refund us the amount at your earliest convenience.

It's rubbish product and the sellers like naaptol is doing fraud with customers as this shampoo is utter waste and it did not turn the grey color hair into black. Used this twice but it didn't worked and when i asked for refund then naaptol says no refund policy as they know it's fake. Refund the money as you are doing cheating with innocent customers.

From,
Kavanuru Sai Nath,
S/o K Ganesh Achari,
D.no 2-248,
OVR Complex,
Narasingarao Peta,
West Gudur,
Nellore district,
Andhra Pradesh – 524101
Email ID: [protected]@gmail.com
Mobile Number: [protected], [protected]

Subject: Fraudulent calls from NAAPTOL INDIA PVT LTD.


Sir/Madam
I am Kavanuru Sainath, I am from Gudur Nellore district, Andhra Pradesh
Email:[protected]@gmail.com
Mobile number: [protected]/[protected]
I am working as an Aadhar enrollment officer in Kota
I ordered some items on Naaptol on last year with that Delivery address I received a Scratch card from Naaptol with gift voucher of 12 Lakhs Rupees, I received Post from (GORUMAHISANI ORISSA Pincode 757042)

In the gift card the below Naaptol Address is Mentioned on scratch card

NAAPTOL ONLINE SHOPPING PVT LTD, 903, BUILDING 7, PRAKASHDEEP BULDING, TOLSTOY MARG, ATUL GROVE ROAD, JANPATH, CONNAUGHT PLACE NEW DELHI 110001

I filled that scratch card form and I sent the scratch card to MRS RUPA BISWAS (Ashwin) WhatsApp number [protected] (Ashwin)
Ashwin is the person who handled me from Naaptol
Ashwin asked me to pay some government registration fee of 24000/- I made Payment through SBI Cardless deposit machine (CDM) on 16/03/2019
In the second time I made payment of 36600/- for Registration fee from phonepe with transaction number as P1903161729274815265687 payment date on 16/03/2019
(Bank Transaction Id: 16 Mar 2019 16 Mar 2019 TO TRANSFERUPI/DR/[protected]/378542 65/SBIN/[protected]/Hii sTRANSFER TO[protected], 600.00)

Last week he called me and he said me to pay 51200/- for NOC and clearance due then only your check will release.

K Sainath, Your A/c XXXXXX22011 with INR 12, 00, 000.00 has been on hold due to non-clearance of NOC & LPC Surcharge INR 51, 200.00. Please pay clearance charge of your cheque. Thanks & Regard

Draft have been received of Rs. 36, 600.00/-, for clearance of cheque no- 529426 with name of K Sainath. Draft have been sent to Reserve Bank of India. Amount of Rs. 12, 00, 000/- is under processing it will be credit within 8 hrs to A/c-33301XXX011.

K Sainath, Your A/c XXXXXX22011 with INR 12, 00, 000.00 has been on hold due to non-clearance of NOC & LPC Surcharge INR 51, 200.00. Please pay clearance charge of your cheque. Thanks & Regard

From last 1 Week [protected] mobile number is not working, He called me Yesterday and he asked me to pay 10000/- as Cancellation Charge
Now the above Number is working [protected]

Please trace the Below bank Account and Let me know the update sir

I made payment to below Account details

Bank: SBI
Name: MRS RUPA BISWAS
A/c No: [protected]
IFSC Code: SBIN0003682
Branch: BAGMARI (Kolkata West Bengal)

I am requesting you to please take Necessary Actions on this case Sir

Sub: Complaint aaginst the inferior quality product and defrauding customers

This is to inform you that On 10th April, 2019 I purchased a Car Jack Combo from Naaptol for RS. 2999/- Vide a telephonic order . The order Id for the same is as follows[protected]
Booking Mobile Number- [protected]
Booking Name: Neera Mehta

I received the product on 13th April, 2019.
On the very same day I registered a complaint with the Naaptol for return of the inferior quality and misleading product.Thereafter return pick was arranged on 15th April and pick up receipt was handed over to me when I returned the product. Moreover, I was informed that refund of money would not be made rather a cash voucher will be received which can be used for further shopping. I was forced to buy a product which is an aggressive selling and an unfair practice under Consumer Law.
Few days later, I called Customer Care for my refund as I was not able to find any relevant product of my choice and also asked for their help in finding right product. I neither got any help nor my refund was given instead I was asked to wait for few more months till a new product of my choice is launched and gets uploaded on the website of the Company. It's the deficiency of services on the Naaptol's part but Naaptol is not ready to give the refund at any cost

This way of pressurising the consumer into buying the product forcefully by restricting their money is utter nonsense and fraudulent practice and conduct on part of Naaptol.

Thereafter on 30th April, Finally to get away with this problem of refunds and calling and getting frustrated and irritated. I decided to utilise the money and therefore, selected two products each of Rs. 1499 and Rs. 1499 from the site after facing so many difficulties.
To finally let go this problem I called and had conversation with customer executive regarding placing the order for earlier refund amount.
I was shocked to hear such anti consumer policies adopted by Naaptol wherein I was informed that in order to use my cash voucher of Rs. 2999/- I need to buy a single product which must cost of Rs. 2999/- and no product of less than 2, 999/ or more than 2, 999/- can be purchased.
Pursuant to which I complained about the same and tried to get in contact over a phone call conversation several times with the company representatives, to understand the reason behind such illogical practice adopted by the company, who were rude and uninformed employees and paid no heed to my complaints regarding the refund or placing my order request.

Kindly note that I now hereby request for the refund of my entire amount of Rs. 2999/-.
This is to bring to your notice that they are conducting Unfair Trade Practices under Section 2 (1) (r) of the Consumer Protection Act.Consumer Protection Act gives consumers the right to refund agaist defective products.

Kindly note if my issue is not resolved within 7 days and if the full amount is not refunded, I reserve my right to file Civil/criminal proceeding against Naaptol for my losses, harassment and inconvenience seeking higher compensation with the legal costs.

Thanks

Dear Sir,
I am a diamond membership person in Naaptol, the order value is Rs.1299/-On receipt I informed Naaptol on 15.4.19 .about seal open, no user manual, and the Smart watch Mobile is already used one, and not a new one.
Naaptol have not taken any step for replacement, instead ask for photo document through Whatsapp, e`mail nos which are invalid.My problem is not solved.