Naaptol Online Shopping Complaints & Reviews

I ordered Ankle Length Sports Shoes (CS6) on 7th November and received on 12th Nov which was supposed to be deliver on 14th Nov. I was out of station and returned on 14th Nov. Now, when I checked the package, it was nearly unsealed. The product is inaccurate in terms of size. It didn't fit at all.

When I called the customer care, they disconnected the calls saying they can't help and suggested to throw it if I can't use it. This type of service and behavior is not tolerable at all. I ordered a product which is not fitting properly and complained them before 48 hours. Simply delays the resolution and cleared their hands out of the matter.

Initially I wanted to replace it with the perfect size but now after getting harassed, I want a resolution and I want my money to be refunded on the source account.

Jan 17, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2022

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

Verified Support

Nov 15, 2022

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

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S

swapnillaha

Nov 26, 2022

It has been 2 weeks since I posted this complaint and no action is taken yet. I don't have any option other than dumping the product which was mentioned by the customer care executive. This is not at all acceptable. It seems Naaptol is a big scam. I could not find a bit of accountability or any cooperation from them. The behavior was intolerable. I understood no one is going to take care of the issue which brings me to one last step against this simple issue. If I don't see any action taken in next 2 days, I am simply going to take this matter to Consumer forum court.

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My parents got a Registered letter from Naaptol, saying that they have won 1St prize in Lucky draw scratch and win.
Mahindra car.
I just want to whether this is scam

+1 photos

Jan 10, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2022

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.
@Tram Naaptol

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Address: JAGDISHPUR PIRPAINTI BHAGALPUR

I bought my product on 14 nov 2022 and i got it on 20 nov i pay it by cash of 1999. my product is torn as well as 2 pillow cover is missing, quality is not good... i want my refund...

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Address: JAGDISHPUR PIRPAINTI BHAGALPUR

I ordered 5 bedsheet and 5 blanket on 14/10/2022...i got my product on 20/10/2022 ..1 of the bedsheet is torn and 2 pillowcover is missing, quality is so bad.. plz refund my money i bought it for 1999rupees.

Jan 17, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2022

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

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My sister got a lucky draw coupon and it showed like you won 12, 50, 000 and now they are telling pay 12500 to release your amount and share the adhar and pan details seriously im thinking its fake it should be corrected these scams must be stopped please help.

Nov 16, 2022

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2022

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

@Team Naaptol

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Address: NAAPTOL

I have tried too many calls to naaptol, but no one is answering about getting refund of a product in cash or by cheque.. I want my money in cash or cheque

Jan 12, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2022

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

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K

[email protected]

Oct 13, 2022

Now they are not receiving my call...it's not a good thing

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Website: Naaptol

Im sonia today I have a call from naaptol they told me that I got selected first frize on a game and that's price money is 7, 80, 000
Then they asked me to pay registration fees, and then GST fees I paid total 22, 000
Then I realized and I told them to cancel the transaction but they don't and I asked to refund my money but they don't plz plz do something 🙏🙏🙏take some action

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Nov 14, 2022

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2022

Naaptol Online Shopping Customer Care's response Hi,

This is to inform you that the amount which you had deposited that is in Fraudsters account not in Naaptol account.

One more thing we have to high lighted you that the named of persons for fraudulent activities are not in our organisation.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or further give them any kind of money because it may lead to heavy financial loss to you.

Request you to share the complete details which you have received from fraudsters at [protected]@naaptol.com.

@Team Naaptol

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Address: Nagaraju yentaganahalli

Water gun as suplied on 8 /10 /2022 as not a pressure it's returns amount not send asked other products advised

Jan 17, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

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Coupan scratched and won 13.5 lakhs inr to confirm the process i called at naaptol and they told that its a scam...

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Order no :99761080 Expected delivery date was 17 September. than 23 rd september now telling for 26 September so I wants to cancel my product no :99761080. Please refund online transition amount.Thank you .

Oct 21, 2022

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Sep 19, 2022

Updated by HARI RAO PALLINTI Complaint / Order Number:
99761080

Order no :99761080 Expected delivery date was 17 September. than 23 rd september now telling for 26 September so I wants to cancel my product no :99761080. Please refund online transition amount.Thank you .

Verified Support

Sep 20, 2022

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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Address: Jaseena Manzil Kaippadakonam

Respected sir,

I have received a speed post named naaptol.i want to confirm it is real or fake. Recieved letter and card as shown below

+1 photos

Jan 11, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2022

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

@Team Naaptol

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Sir, 1, are you celebrating any birthday celebrations, 2, conducting any lucky draw contest, 3, is this your help line number.[protected], 4.is this your what's app no[protected]

Oct 14, 2022

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2022

Naaptol Online Shopping Customer Care's response Dear Customer,

Apologies over the inconvenience caused.

We would like to inform you that there no such prize distribution has being organised by Naaptol Company.

They people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amounts of money in their bank accounts.

It is kindly requested not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

@Team Naaptol

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Address: Juna risala gali no 1 indore m.p

Recently We had ordered 8 bed sheets worth 300 plus each but they had send us very poor quality cheap material .

We had received good quality with same design two years back so only booked again for a gifting purpose but this time they cheated on the quality. they had sent us duplicate sheets.
We have received this on August 25 2022 .

I had to order three four time to get this since the order was getting cancelled/ rejected, if they were out of stock they could have let us know instead sending this low quality product. I came to know this now because I gifted this to my mom, informed me this ; its absorbing the moist and bed is getting wet. the material is too bad for using.

I want good quality sheets, easy to wash and long lasting, which will not shrink or they have to repay my money with delivery charge rupees 400.

Please help me and return my money 2400 Plus 400 delivery charge

Jan 17, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2022

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Request you to kindly share order id and your register contact details at backoffice.[protected]@naaptol.com so that we can retrieve your details and respond to your query.
[protected]@Naaptol

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We received Naaptol Scratch and WIn Coupon for Mahindra XUV and some cash prize

Jan 14, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2022

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

@Team Naaptol

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I have ordered three products on 17 Aug 2022 through naaptol. The products were damaged and not useful and entirely different from what it was shown in the add and lowest quality.They are totally foling the buyers. So please give my money back.

Order No. 99087399
Order cost: 1398
Order Total: 1099

Jan 17, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2022

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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M

MD Shafi Bhat

Aug 24, 2022

They have already said that two days back.

I want full refund for the product.

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Address: M/s G.K. Enterprise, 7/A Gobind Chandra Dhar Lane, Kolkata - 700001

Received speed post from M/s G.K. Enterprise, 7/A Gobind Chandra Dhar Lane, Kolkata - 700001, mentioning that Naaptol online shopping pvt ltd has selected me in a random lucky draw contest and sent a scratch card which reveals an amount of 15.5 Lakhs. They asked for bank account details and mentioned that all taxes and charges should be paid by me. i immediately knew that it is a fraud and looked up for reviews online and i see many have been cheated. Kindly request the authorities to take action on these frauds and scams.

If someone really wants to pay, they could deduct all the charges from the prize money and send a check. but these guyz prey on innocent people. guyz nothing comes free and you should never share your bank account details to anyone or pay any amount.

+3 photos

Sep 15, 2022

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2022

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

@Team Naaptol

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S

smithinK

from Kannur, Kerala

Sep 26, 2022

Then how could the third party can collect Naptol customers data like mobile number and name, the sent the speed post only for naptol customers.. How could they collect data without your knowledge?

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I brought a paniyaram Non-stick Tava from Naaptol once i got delivery i am totally disappointed and returned the product back to them. they told they will return the cash to me in 4-5 days later they called and approach to buy another product instead of cash refund we placed the order again after 10-20 days that order has cancelled without any reason i raised several complaints and i opt for refund with in 2-4 days but its almost more than 2 week gone i not getting proper responds every time i call them they bit giving proper responds i am totally Frustrated.

Sep 12, 2022

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2022

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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Address: m/s NT Limited, c/o vikash royal 26/2 armanian street Kolkata 700001

Do not entertain scratch and win from m/s NT Limited, c/o vikash royal 26/2 armanian street Kolkata 700001

Jan 30, 2025

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2022

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

@Team Naaptol

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Address: Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane West- 400 607.

Website: naaptol. com

Today my grandma called me and informed about the coupon they received from NAAPTOL saying scratch this and win 7.5L .i wanted to enquire this and called NAAPTOL Kolkata and they said send account number and IFSC code . I did, then later a message saying 7.5L credited to ur account . After a while a member of NAAPTOL called me and asked whether the amount is received or not . I immediately knew and i knew this before calling NAAPTOL this is a scam. My grandparents were saved because it was me who got the message of money credited otherwise my grandparents would have lost all their money and they would be penniless because of this cruel scammers .. please help old people from them

+1 photos

Sep 11, 2022

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2022

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

@Team Naaptol

Verified Support

Aug 10, 2022

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents i.e. letter and scratch card coupon received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

@Team Naaptol

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Received an envelope delivered by a post man regarding a fraud scratch card addressing a win of a Mahindra SUV. Reading more regarding this, I came across a lot of people being victims of this scam as the claiming rules instruct you to pay a 4% tax payment. Personal information of innocent individuals are being misused for such crappy scams. The company must take responsibility for leaking or misuse of customer contact information or even if someone is using their company name without its awareness.

Sep 4, 2022

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2022

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to inform you that the documents received by you are completely fake and no such prize distribution has being organised by Naaptol Company.

That these documents are sent to you by people who are pretending to be from Naaptol Company and using its good will to lure people into depositing hefty amount of money in their bank accounts.

It is kindly requested do not provide any kind of financial or personal details to these fraudsters or give them any kind of money because it may lead to heavy financial loss to you.

@Team Naaptol

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A

arjunasarja

from Mangalore, Karnataka

Aug 8, 2022

Even if the NAAPTOL knows there are people who are pretending to be from NAAPTOL why aren't they doing anything to stop from getting the real NAAPTOL company from getting humiliated like this . They are doing this knowing they won't do anything even if they cheat people for money using NAAPTOL as their identity . Please look into this and help us from getting scammed in future . Thank you

Naaptol Online Shopping Complaints & Reviews

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Naaptol Online Shopping reviews & complaints page 3

Product inaccurate, unethical behavior, package unsealed,

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Lucky Draw

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5 bedsheet and blanket

5 bedsheet and blanket

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Naaptol lucky draw scam

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Not replying for refund of the product in cash or cheque

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Lucky draw game

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Water gun

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Scratch and win

Product not delivered on given date.

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Received speed post

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Regarding scratch and win prizes

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Recently we had ordered 8 bed sheets worth 300 plus each but they had send us very poor quality cheap material

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Scratch and wIn coupon

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I'm complaining about damaged products

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Lucky Draw - Scratch and Win - Speed post letter - fraud

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Product Return Refund not given by Naaptol no proper response from customer support

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Fraud scratch and win

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Cheated money from my old grandparents

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Personal data theft and misuse

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