[Resolved] Naaptol Online Shopping — cheating

Jineesh Lal Mullasseri

from Thiruvananthapuram, Kerala

Address:

Kozhikode, Kerala, 673632

Subramanyan m
paalakkapuripaadam house
farook college p.o
kozhikode
673632
contact number [protected]

i got a telecall from the naptol with an offer that i am the one of the daimond customer and i will get a air cooler for rupees 1898 having 5500 market price by that offer i ordered and paid the amount to the naptol after receiving the product that it was clearly cheating the cooler was having the hieght is 10.5 cm width and 13 hight the company offered me that the hieght is 30 inches width and 24 cm height. so when i complained to the naptol the customer care exicutive replied that they will not refund the amount...

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Dec 14, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2018

Naaptol Online Shopping Customer Care's response Dear Customer

We regret for the inconvenience caused to you.

With reference to complaint mail for order 51482038, we are hereby processing product refund through Oxygen Wallet.

Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days.
3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.
It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol