[Resolved] Naaptol Online Shopping — complaint no 38377815

batabyalsK1

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201014

I ordered a product of set of three jeens from naaptol. I paid rs 1900 which include rs 399 courier charge.
Before ordering the product it was promised by the executive that if i don't like the product then full refund would be done.
When i received the product i didn't like the quality so i placed a request to return the product and get a refund. The complaint number related to this is 38377815.
Today when i called the customer support to know about the refund i had a word with mrs neha khatim, i really had a bad customer service experience she was not at all supportive and ready to help.
I just wanted to know that if any customer is not satisfied with the product and wanted to return and get back the refund then why would customer bear the courier charge of rs 399. Neha told me that i would only get rs 1499, why should i bear the courier charge of i am not keeping the product. I should get back my total money which i paid rs 1899.
Could you please look into this and arrange full refund o rs 399. Also pls take appropriate action against neha khatim for poor service.
I am really disappointed the way i was treated by naaptol executive..

Please reply back asap

Regards
Abhishek verma
Mob: [protected]

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May 23, 2019

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 57689712 and as per conversation had today, we are hereby processing refund through NEFT.

Kindly follow the below mention steps for free pick-up:

1. Please pack the complete product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall process for refund.

Request your patience in the interim.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol