Naaptol Online Shopping — Defective mobile delivered

Address:Thane, Maharashtra, 400607
Website:www.naaptol.com

I have ordered a JeoTex 4 SIM TV Mobile from Naaptol on 31st Jan 2016 & the order number is 19806702. They have showed in TV that it has inbuilt social networks like Facebook, youtube, whats app but there is no such in built applications. There is a Java application from where I can access internet even that is not working. Please check the attachment for reference. I have explained the same to the technical department but they have not giving me any response & resolution. They keep on giving me false instruction regarding fix the error. I have requested them to collect the phone and issue me a refund of Rs 3398 but they are not responding. Even the Analog Tv is not working No channels are coming, .

Please help me and issue me a refund from Naaptol.

Awaiting for your response
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Same issue above mentioned, not able to access the internet.

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    Naaptol Online Shopping Phone
    +91 92 2353 7000
    +91 14 1402 4376
    Naaptol Online Shopping Address
    Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
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