[Resolved] Naaptol Online Shopping — defective product received

Abhilash Madiyan

from Mumbai, Maharashtra

Address:

M/s naaptol online shopping pvt.ltd,s no 85,gundlapochampally village,kompally,telengana, Kasaragod, Kerala

Sir,
I have orderd a advance smartwatch worth rs 1698/_ from naptol on 19/4/2019 and received the same on 27/4/2019.. The battery of the product was dameged and switch are not working. Actually it is a fraud product.
Order no:57723719.
Payment mod was cod.
I need my money back as soon as possible. Naaptol selling fraud prodect. They are cheating consumers.

The supplier address

Awesome digital pvt ltd
S no 85, gundalapochampally village
Kompally s o
District ranga reddy
Telengana -500014, hyderabad
Gst:36aabcc5351j1zp

+2 photos

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Jun 3, 2019

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 57723719 and as per conversation had with our advisor on 29-April-2019, we are hereby processing product replacement.

We regret to inform you that, as per confirmation received from the logistic team, we will not be able to arrange the pickup as there is no pick up facility available at your location.

Request you to ship the product back to us through any local courier (via road) and share the dispatch details for the same so that we can track the parcel.

Send the product to the below mentioned address:-

Naaptol Service Warehouse:
DTDC 3PL & FULFILMENT LTD
KHASRA NO. 1234/3/1
RAJOKRI
NEW DELHI - 110038

It would take 4-5 working days to reach product at our warehouse. Once the product reaches to us, we shall process replacement.

Request you to kindly share the scanned copy of the courier receipt along with NEFT details so that we can reimburse the charges for you.

Please be informed that courier receipt is essential to claim the reimbursement.

Awaiting your earliest revert and be rest assured of a complete resolution from our end.

if you have any further query, please write us at [protected]@naaptol.com with the order detail.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol