[Resolved]  Naaptol Online Shopping — delivery of wrong product

Address:Chandkheda, Gandhinagar, Gujarat, 382424
Website:NA

I purchased master pressure cooker from naaptol and they delivered classic essential companie's pressure cooker.I complained for same they calles me after 48 hrs and now they are denying to replace with correct product.
They told that both the product is same use this product. Also their answers are irritative
complaint no: 39084433
Order no: 58972275
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Jul 15, 2019
Complaint marked as Resolved 
Naaptol Online Shopping customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2019
Naaptol Online Shopping Customer Care's response
Dear Customer

We regret for the inconvenience caused to you.

With regards to your complaint and as per conversation had today, we would like to inform you that hand to hand Refund/Replacement is not possible.

Further we can assure you that Refund/Replacement shall be processed within 24 hours of product pick-up confirmation from your address.

If you are agree on above terms, we shall process further.

Your cooperation is highly appreciated.

@Team Naaptol
Jun 14, 2019
Updated by J@ym!n$
Now I don't trust on naaptol.
I want to process only hand to hand refund in cash
Complaint comments 

Comments

महोदय, मुझे हर रोज आप के कंपनी से बार बार कुछ न कुछ आफर लेकर पोन आराह है, वह सचमुच आप के कंपनी या अन्य है यह नही पत्ता है कृपया आप मेरे नंबर पर कोई फोन न करें . अथवा मैं कानूनी कार्यवाही करना न करें . आभारी रहूँगा . एस जी स्वामीनाथन
मोबाइल न[protected] . धन्यवाद
Online shopping customer service number [protected]@[protected]
The product was not good. We received it in damage condition.so need to cancel my order and my money should get refunded

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    +91 14 1402 4376
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    Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
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