[Resolved] Naaptol Online Shopping — denim jeans unappropriated size

Jayprakash kadel

from Surat, Gujarat

Address:	New Delhi, Delhi
Website:	www.naaptol.com

Dear customers i have ordered for 3 denim jeans for men from naaptol and received it today evening. When i opened the package there is two jeans of 32 size and 1 of 34 size (Which is dark blue). There is no bill or invoice in this package.
It is possible that they may not be giving gst to government, and doing this type business.
I then contacted with customer service mobile number [protected]. Customer care executive talked with me, asked the invoice or order number. I denied that there is no bill or invoice in this package.
He gave me 49879102 number.
He told currior will come to your place and take it back within 5 days and then after that we send you other 32 size denim jeans.
I asked him to send my money back and collect the package. When you send me real size denim jeans i pay the amount.
He denied for that.
He gave me my complaint number 33871182.
Be aware with naaptol online purchase, it's harrassment policy to customers.

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Aug 28, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2018

Naaptol Online Shopping Customer Care's response Dear Customer, With reference to your complaint for order no. 49879102, we would like to inform you that hand to hand replacement required by you, this is beyond our company policy.We are pleased to inform you that if the terms are agreed to you, in that case, we requested you to hand over the parcel to courier boy, once parcel will reach us after same we will send replacement.