[Resolved] Naaptol Online Shopping — not getting my money after product return

[Resolved] Naaptol Online Shopping — not getting my money after product return

S Sak31088 from Noida, Uttar Pradesh

Order no: 53185829 I buy a kitchen queen 81 pcs stainless steel dinner set from naaptol, cost was 3199 rs/. Once i received the product it was very cheap, light & too small. I made the return request on call & naaptol customer care denied to return money in bank account. They informed me they can return money by oxygen wallet. After several calls they collected it back on 13th nov 2018 & confirmed that return i will get in 7 working days on oxygen wallet. I wait till 26th nov 2018 & there was no update from them so i connected to customer care for reason why i have not received my payment yet since it is almost 2 weeks. There was a lady shikha on call who put on hold my call for few minutes & given call to other executive, i again explain him all details & he committed the same thing that within 7 days you will get. Till now i have not received my payment & no revert from them. Was this information helpful? No (0) Yes (0)
Jan 5, 2019 Complaint marked as Resolved Naaptol Online Shopping customer support has been notified about the posted complaint. Verified Support Nov 30, 2018 Naaptol Online Shopping Customer Care's response Dear Customer, We regret for the inconvenience caused to you. With reference to your complaint for order no. 53185829 and as per conversation had today, we would request you to share the Bank A/c details of “JAGPAL SINGH” at [protected]@naaptol.com so that we can process your refund accordingly. Bank Details Required : 1. Account holder name:- 2. Bank Name:- 3. Account No:- 4. Branch Name:- 5. IFSC Code :- (which will be mentioned in your cheque book). Awaiting your earliest revert and be rest assured of a complete resolution from our end. We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services. @Team Naaptol
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