Naaptol Online Shopping — Received faulty body massager

Address:

Mumbai City, Maharashtra

My father brought a body massager order no. 31827086 from #naaptol he used it once and it stopped working properly. The massager stops working if you remove the finger from the power button. When i called their customer service team they transferred the call to their technical team and they informed me that the product works that way only. I asked them to replace this faulty pice it has a six month warranty but they refuse to replace it. The customer service team is very bad and don't know how to talk. I have registered a complaint and the complaint no. 23163310. Will see what is the response from them.