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[Resolved]  Naaptol Online Shopping — Refund/Voucher Validity

I purchased a set of kitchen ware which was very low quality so I returned it. The customer care were not helpful as one said they don't refund and another pretended to transfer the call to a supervisor who promised refund but just as he informed I received a call back from their backend team who refused refund and was very rude. She also informed me that they don't have supervisors who take calls. Finally, I was left with the voucher I could use for another purchase but I could not find any item that I liked.

Another day, the customer care guy informed that they would extend the validity of the voucher if I called back but when I called back they refused to extend it and disconnected the call.

My order number is 77780287

Thank you.
Dorothy
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Dec 25, 2021
Complaint marked as Resolved 
Naaptol Online Shopping customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2021
Naaptol Online Shopping Customer Care's response
Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol
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