[Resolved]  Naaptol Online Shopping — Refund/Voucher Validity

I purchased a set of kitchen ware which was very low quality so I returned it. The customer care were not helpful as one said they don't refund and another pretended to transfer the call to a supervisor who promised refund but just as he informed I received a call back from their backend team who refused refund and was very rude. She also informed me that they don't have supervisors who take calls. Finally, I was left with the voucher I could use for another purchase but I could not find any item that I liked.

Another day, the customer care guy informed that they would extend the validity of the voucher if I called back but when I called back they refused to extend it and disconnected the call.

My order number is 77780287

Thank you.
Dorothy