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Naaptol Online Shopping — return defective product

Hi My Name is Anupam Mathur ph. [protected]

I had ordered a sewing machine almost a month ago. The part was defective and I wanted to return the said product.
Its been a month and I have been calling almost daily.
- Customer Care are rude
- Customer Care Cut the phone as soon as they hear I want to return the product
- Few of the call did go through and they have made false promises of return being done in 24hrs.

Regards,
Anupam Mathur
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Aug 22, 2020

Complaint Status

Naaptol Online Shopping customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2020
Naaptol Online Shopping Customer Care's response
Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol
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    Naaptol Online Shopping
    Customer Care Service
    Customer satisfaction rating
    52%
    Complaints
    2128
    Pending
    0
    Resolved
    1035
    Naaptol Online Shopping Phone
    +91 92 2353 7000
    +91 14 1402 4376
    Naaptol Online Shopping Address
    Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
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