[Resolved]  Naaptol Online Shopping — they didn't refund my money of rs. 1499

Address:Soygaon, Malegaon, 423203

Im talking on behalf of my mom im her son dhiraj deore her name is ashwini deoremy order no. 64875510 of 7pcs induction friendly cookware was delivered to me on 26 january 2020. But when i opened it its quality was very inferior like very cheap quality product not what i expected so i made a complaint using naaptol provided number. And initiated the return process on that same day i also clearly mentioned the naaptol representative that i want money not any kind of vounche i have a recordings of the calls. But today at 30 january 2020 a delivery person took the order back when i asked him what about refund he said he didn't know anything and said to call naaptol. So i made a call to naaptol complaints number and they didn't gave me any clear answer and they said u will get a naaptol voucher... Which i don't want i want my money.
Please help me. Naaptol is a fraud...
I have recorded every single call i made to naaptol... I[censored] want to listen...
Please solve my issue...
My order no. Is 64875510
Complaint no. 42247267
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Mar 2, 2020
Complaint marked as Resolved 
Naaptol Online Shopping customer support has been notified about the posted complaint.
Verified Support
Jan 30, 2020
Naaptol Online Shopping Customer Care's response
Dear Dhiraj,

We regret for the inconvenience caused to you.

With reference to your complaint, we would like to inform you that we have have tried to connect you over your given contact numbers but same were not responsive.

We request you to share below bank/neft details of “ASHWANI DEORE” at [protected]@naaptol.com so that we can process your refund accordingly –

1. Name of the bank & branch:
2. Account number:
3. Account Holder Name:
4. IFSC code:

Awaiting your earliest revert and be rest assured of a complete resolution from our end.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol
Complaint comments 

Comments

Pankaj Singh
Deepu Sarkar's reply, Jan 30, 2020
Please help me
DN BROTHERS Rechargeable Folding Fan with LED Light Rechargeable Fan LM02 USB Fan
Order no[protected]
Order date[protected]
Invoice no- 850639s[protected]

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