[Resolved] Naaptol Online Shopping — wifi smart net camera

Punya Chugh

from Delhi, Delhi

Address:

New Delhi, Delhi

I received a box with dish washing bar soap instead of the camera. I have paid 3000/- for the same. I called the team in hopes of a quick response but to no avail. They did not give me any confirmation of a filed complaint. The order was placed on 7th february through a tv ad they displayed on their channel called naaptol. It was supposed to be a wifi connected cctv camera but instead we got only a soap in the shipment box. Please resolve this matter immediately.

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Mar 18, 2019

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint and as per conversation had yesterday, we are processing your refund request against the product amount for the order no. 55854969.

Please be informed that refund shall be processed through NEFT and it will take 2-3 working days for the amount to reflect back in your account.

Request your patience in the interim.

Be assured of complete & satisfactory resolution.

@Team Naaptol