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Nadakacheri — income certificate not issued

Respected sir, i had followed the rules of government of karnataka shown in there website of paperless certificate by uploading the original proof through scaned pdf format in there website. But sir i had not yet received the income and caste certificate since i had filed the application on 13 feb 2018 one month passed away but no result. Sir i had paid 15/-rs fee amount to revenue department through my husband's debit card. Why to submit physical documents. So kindly i request to issue the certificate as early as possible. My rd no is rd[protected]. Sir i need this certificate for my computer learning and education so please pass it successful.
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