Nagpur University — Delay in degree certificate

I completed my graduation in 2020 in bcom from rtmnu. i have to admission in abroad for my pg diploma course and i require degree certificate compulsorily.It's been more than a year i haven't recieved the degree from the college and not also from University. i want to university to get the provisional certificate they are not allowing me to get that also and because of all this I am getting delayed for my application and time is really getting wasted.i visiting since 6months to college and university they are only saying the one thing from that day that u will get it in 2months now it's much more time..Please i want my degree certificate as soon as possible as this will cost my future.the university should not be so reckless to do something like this with the students.you should have a fast process. My 1year of life is already wasted in all this.please resolve it as soon as possible.