Nahar Fuels BPCL Petrol Filling Station — Cheating and misbehavious at the petrol pump

Address:

Faridabad, Haryana

At 9am today, while going to my office on 04/08/2015, I went to BPCL petrol station near Charmwood village, Faridabad, Haryana. Name of the petrol station is Nahar Fuels. I asked the filling guy for filling petrol worth Rs. 300/-. When I opened the petrol tanker for this guy to fill the tank, another guy came to me at the driver’s seat and asked for payment. In the meantime I paid him cash and took receipt, I turned my head and saw that the filling guy had already started the meter without alerting me to see the “0” reading before filling petrol (which is the usual practice in all other petrol stations). I noticed this lapse and immediately came out of my car to object that I was not shown the “0” reading, which created a doubt that they have started the meter at higher reading. To this the filling guy misbehaved and said “ Jab aap ne 300 ka petrol dene ko kaha hai to main 300 ka hi to bharunga fir meter par 0 dikhaney ki kya wajah hai”. When I objected to his comment, he reiterated that there is no need to show starting meter.
This shows the callous approach with which the service people are appointed and trained. Certainly, there has been no training on how to handle customers and how to talk to them. When I drove off, I didn’t see the needle of the display meter (which shows the capacity to which the petrol tank is filled) move even an iota clearly shows that I have been cheated for Rs. 300/- worth of petrol and over that suffered misbehavior from ruthless uneducated staff of the petrol station.
Rs. 300/- may not be a big amount for me (who have suffered) as well as the petrol pump (which has cheated me), but the station has definitely lost its reputation. I am certain that no one in my family will ever buy petrol from there.
I request you to take appropriate action against the said petrol pump so that this malpractice is checked and the staff is alerted to treat their customers with dignity.