Namma Metro — ill treatment from the security staff

Address:	560109
Website:	english.bmrc.co.in

Dear officials/authorities,

I would like to draw your kind attention towards a bad experience i had to encounter from the security staff at yelachanahalli metro station, today at around 7:45 pm. I rely on metro to commute daily to office and back (Yelachanahalli to bayappanahalli). Today, i reached yelachanahalli around 7:10 pm and since my husband was stuck in traffic, i waited for him at the station. After 10 mts, i was approached by a lady security who wanted me to leave and she cited restrictions on waiting time (It seems there is a cut off of 10 mts) as a reason. The station was not at all crowded and i couldn't find such a rule displayed anywhere. I informed her that i was waiting for my husband who is stuck in traffic and my only intention of waiting inside is to stay safe until he arrives. She was insisting that i leave within 5 mts. When i protested, another security lady started shouting at me.

I would like to know whether there is such a rule in namma metro which would stop a lady from staying inside the station. For a lady who commutes from the starting station to the terminating station is the waiting time just 10 mts? If tomorrow, something happens to a lady who is forced to leave the safety of the station in the name of a rule which does not exist in the first place, who will be held responsible?

Regards,

Veena harikrishnan