In midnight by around 1.30 am an ola was booked.
Post conversations with driver cab reached after 30 minutes.
Driver says your booking is cancelled from system.
I called up call centre so called executive yash, to understand reason of booking cancellation, surprised to know from him that booking is cancelled by driver, wherein driver denies the same. God knows who was lier.
Accompained with family, i requested yash to support, to which he had bluntly refused.
Finding no solution from him, i had demanded senior contact details for further rescue from such pathetic situation.
Now so called senior field supervisor again came with robotic reply and his helpless attitude that he can't support in such cases, i need to go with new booking and bla bla bla...
My question to such a great organisation and their service team, is your field team such helpless, and weak, that do not even do their basic support to needy customer???
Being an in-charge from same customer service industry, i really feel sorry for such baseless and helpless attitude of service executive (To be named yash and akshay) in these case.
An entire brand image gets tarnished finding such rubbish attitude from such idiotic executive to a needy customer.
Will appreciate a look in these case, which may avoid an further dissatisfaction to your trusted brand.
Thanks and regards
Nandkishor
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