naresh sharma — super-receptionist..............no concern for consumer

Address:

New Delhi, Delhi

"Super receptionist" is a site where they are minting the money by employing " good talkers" who will sell the program once. without Realizing that you again need to sell when their coins given are over.
we bought "worst Receptionist " .some smooth talker made them fool by convinced the management to change the look of their site etc, without realizing that it is the utility which is important.
for last ten days there are multiple problems are persisting. for which every day we have Created the ticket but of no use. spoken to somebody who is suppose to be senior manger called satish Kohli( cell [protected]) and email at (satish.[protected]@knowlarity.com), used a typical corporate language without understand it properly called "raise the Ticket" at [protected]@knowlarity.com which is done ten times already.
when so spoke to some who is called " account manager" deepak( [protected]) said " our team is working on it" as if they are trying to Highjack icici bank account!! still after 4 days they are working on it.
biggest problem, which is actually minor issue for a knowledge programmer, but this " worst receptionist " had employed " worst programmer" who seems to be learner rather than professionals.
. there is edit button on the incoming call w here you can feed the name of the person immediately after finishing the call/ later whosoever is assigned to listen the recording and add it. last version had this facility to be downloaded of all the detailed added, now it is not . so how do you know who called up after looking at the .csv file……………..??
when this complaint was launched again thre four times in day, some executive( cell [protected]). who has enough guts to say " we will have this facility" in next roll out I have telephonic recording of the same.
the best one of my Friend is using is" lead sqaured" www.leadsquared.com/ and soon I am shifting to that. had I been running a corporate call center, i would be bankrupt…………………had a been using this so called " super ###" as they will ### your business.

Naresh Sharma. ( naresh.[protected]@log2craft.org)

* Editor/ Publisher: Cinematography Art: Quarterly Magazine

* Director. CRAFT: Center for Research in Art of Film and Television.

272.Car Market.Sec-7.Rohini.New Delhi.
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www.log2craft.org