Naswiz Holidays — refund money issue

Address:D-101 South Ganesh Nagar Delhi, 110092

Hello sir/mam,
Naswiz retails private limited is an mlm company, and i have purchase an product from then of rs 7885, and id for purchasing product is kk319351
Actually they having 30 day return and exchange policy so i mailed them for returning product and refund process but no invitation from their side.
I also called customer care number but no response
Find attached below
Kindly help me
Regards vandana
[protected]@gmail.com
[protected]
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    Naswiz Holidays Phone
    +91 11 4708 6800
    Naswiz Holidays Address
    Suite No. 810, Krishna Apra, Netaji Subhash Place, New Delhi, Delhi, India - 110034
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