National Board Of Examination — As usually The first transaction failed and did not get refund!

NBE is becoming increasingly famous for failed transaction and not refunding and worst email responses..
Is this a new way found by nbe officials to month money from poor students??
I myself have lost more than Rs 10thousand till now..
So if this complaint is not resolved I have decided to inform to Prime ministers office.
I had to make make 2 payments as first transaction failed during submission of thesis and as usually the first transaction amount is not being refunded..
On bringing this to notice of nbe they reply to me properly after a week now and that asking for all the needless details instead of straightly refunding it..
They are asking for statement till date of my credit card which can only be taken from bank only after the month end..
[protected] is my phone number &
MT232230077000010092011 is the transaction detail..

I have decided to write to prime minister office if I am not getting proper responce and full amount refund!!