National Board Of Examination — failed transaction not refunded yet

Address:

Opp sardar dairy, pump house, jijamata road, andheri east, Mumbai City, Maharashtra, 400093

Nta neet-2020 application no.:[protected]
Txn# 979025
Date 26 dec 2019
Amount rs.1500
A/c no. [protected]

I was made to pay nta neet-2020 application fee for two times.
As money was debited/deducted for the first time but there was no reflection of payment completed on nta neet-2020 website thereby confirmation page downloading was not available.
This made me to repeat the payment process once again and at second time it was successful but i did with another card its shown that your payement has been done
Please take respective measures in proceeding the refund process as soon as possible by whatever mode u take for it.
Plzz check my attactment shown down

Thank you
Akash chauhan