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Hello Mr. Murthy, I am facing the same problem and the help desk isn't helpful. I just got a mail today that they have registered my complaint and will get back to me soon. But, I am working as today is the last day to submit documents on FMGE portal. Can I know the update in your case today.!!? Thank you.
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Sujith Maram1's reply, Nov 15, 2018
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Nodal Office, National Board of Examinations, St. John's Medical College, Bangalore, Karnataka, India - 560078