I had made a payment of 4250 for NEET MDS 2023 on 16/01/23. The amount was deducted from my account but for some reason it wasn't reflected in my form and my form stayed pending. I was told by my Paytm payments bank that the money was cleared from their end and successfully recieved by NBEMS sbi account. I was also asked to wait for 48 hours.
After waiting my form still stayed pending so I made a second payment on 19/01/23 through my friend's Gpay which was successful. When i contacted NBEMS helpdesk, they said i need to get in touch with my bank and my bank says that the money was sent successfully and NBEMS needs to refund me the amount. My grievance stays unresolved and my money is still stuck.
I beg you to kindly help me as I had to borrow money from my friend to pay the second time and i need to pay her back but i cannot do it out of pocket. Please help me out.
My ticket number is 854
I have enclosed screenshots of -
My chat with Paytm customer care
The failed transaction ID
The successful transaction ID
My registered complaint on NBEMS
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