National Board Of Examination — Payment issue

Address:	Nagapattinam
Website:	Nbe.edu.in neet pg 2022

Neet pg user Id no ESIC22032312
Good morning I paid for neet pg registration on 15.01.22 via g pay and amount was transferred to nbe still it was not updated in the Id so we were unable to select the center for examination then we tried paying from another account then it was updated in the website Id. But the first payment we paid was not transferred back to us. This is not fair getting double payment for the same id. When complaint is registered through mail they said to wait for 48 hours or make payment again. Still the first payment we made was not credited back to us. What should be done about this.