National Board Of Examination — payment made but payment status still shows payment incomplete

Website:

www.nbe.edu.in

I have made payment but my profile still shows payment status incomplete & rs 3750 deducted from my account. I tried helpline number 8-10 times but it replies that number is switched off or sometimes replies you dialed wrong number. What the need to give helpline number if it doesn't work. Is money get refunded or not. If seats neet mds seats are full then what's the need to deduct money. National board of examination don't robe us like this. I own cyber cafe i filled form of my customer for neet mds they said how can we pay the money if form is not filled. How can i tell them it's fault of national board.