National Board Of Examination — Payment not refunded

I have done the payment for NEET PG. but it not reflected to your site. So, I have paid again with another transaction. I haven't received the refund for my 1st failure transaction. The user ID : PG021448.

Please check the attachment for your reference that the payment was approved by your side. But it not reflected on the user profile. So, we have done the another transaction. That was done successfully.