National Board Of Examination — Refund for the fees of neetpg 2022

Respect sir,
I am Dr. Monazirul haque filled the form of neet pg 2022 for which I did a transaction of 4250rs on 16th Jan 2022 money was deducted from account but nbe site was still showing payment is pending. Then I talked to nbe representative they directed me to do other transaction for conforming the exam centre and amount pf 1st transaction will be refunded therefore I did a 2nd transaction on 21st Jan 2022 which was successfully done .
Again I mailed and talked with nbe representative regarding this they told me to provide merchant ID or transaction ID number, I consulted with sbi regarding this they gave me reference ID of that transaction and said transaction ID and reference ID are same thing.so forwarded this reference ID to nbe they are again and again asking me same thing for past almost 7months.