[Resolved]  National Board Of Examination — Refund of 2 deducted failed Transactions

Address:

National Board Of Examinations in Medical Sciences Medical Enclave, Ansari Nagar Ring Road, New Delhi-110 029

I have previously submitted a complaint for the same issue on 14/02/22 but submitting it again with more details to hopefully aid in the resolution.

I, Dr. Shanborlang Siangshai, User ID/Registration ID: PG018688 applied for Neet PG 2022 on 15th January 2022. I did the payment for the application using my sister's SBI Net banking first for ₹3255.9 and money got deducted but the application page was still showing payment pending. Then I did the payment again using my HDFC Net banking for ₹3261.80 and the payment portal displayed a message saying "We apologize that your transaction was not able to go through. Request you to please try again." But money again was deducted from the account and application page was still showing payment pending. Then I tried the payment for the 3rd time using UPI and it was successful.

The first 2 payments where money was deducted has still not been refunded from National Board of Examination. I have called their phone helpline[protected] numerous times and all they say is to email the details of the problem to [protected]@natboard.edu.in. The first 2 replies from this email was "We would inform you that, For Refund kindly Contact with your Respective Bank." Then recently after submitting the first complaint here on consumer complaints they replied to my latest email on 15/02/22 saying, "Dear Candidate,

We will get back to you as soon as possible. Sorry if there is any
inconvenience caused to you.

Regards,

NBE Helpdesk"

I have even sent them a letter in hard copy to their New Delhi address but till now no resolution and refund has still not come bank in the respective accounts. Also my sister's bank and my bank have been contacted regarding this same issue and both the banks have responded saying the biller's bank has received the payment on both occasions successfully and it is National Board of Examination who needs to ask their bank to kindly check regarding the payments.

1st Failed Transaction - SBI Net banking Details:
Date of Transaction:[protected]
Time of Transaction: 9:44 pm
Ref: IGAMVDCYW8
Amount: ₹3255.9
Bank Ref No:[protected]IGAMVDCYW8

2nd Failed Transaction – HDFC Net banking Details:
Date of Transaction:[protected]
Time of Transaction: 10:03 pm
Ref Num:[protected]
Amount: ₹3261.80
Bank Ref No: 55146003620220115000305320540
Merchant Ref No:[protected]/SBIEPYNATIONALBOARDE

3rd SUCCESSFUL Transaction – UPI
Date of Transaction:[protected]
Time of Transaction: 10:19 pm
UPI Transaction ID:[protected]
Amount: ₹3250
Bank Ref No: SBID80995A059B54897949A0970F980C739

Kindly help.