National Board Of Examination — regarding my withheld result.

Respected sir/madam,
I appeared in fmge 2017 exam held on 21 decembre. I sent all the required documents to fmge. [protected]@natboard. Edu.in by mail. They send me mail regarding its not according to para 8.7 of information bulletin. I checked all the documents and re-email it. But they sent me the same mail again. I got my admit card and i wrote the exam but my result is withheld. The result was declared on 11 january. The confirmed date of the result declaration was 21 january. They are not correcting me by telling me the exact problem.
Please help me through, thank you.