National Board Of Examination — Regarding refund of failed transaction as amount deducted from account

I am writing to request your assistance in processing a transaction or refunding the amount of rs.4250/- that was done for the NEET MDS examination to the National Board of Examinations in medical sciences (NBEMS) on January 11th, 2023 at 12:44 pm. The transaction was done through the Paytm UPI app with a reference ID of[protected].

I have been informed by the National Board for Examinations that the transaction was not successful and the funds were not received by them because of which my registration is still on hold. I have checked my account and can confirm that the funds have been deducted from my account.

I have provided all the necessary details of the transaction below for your reference:

UPI Reference ID:[protected]
Account Number: [protected]
Amount: rs.4250/-
Date and Time of Transaction: January 11th, 2023 at 12:44 pm
I kindly request that you take the necessary steps to process the transaction or refund the amount to my account as soon as possible. I would appreciate it if you could also provide me with an update on the status of my request.