National Institute Of Open Schooling — could not write exam due to your negligence

Address:Gautam Buddh Nagar, Uttar Pradesh
Website:www.nios.ac.in

I've wrote this complaint on 30.09.2018 but since nothing has been done by NIOS so I have copy paste the same complaint.
NIOS, please respond.
My enrollment number is [protected].
I have paid the second semester exam fees of Rs 510 for the courses 504 and 505 on 5.july. 2018 through net banking
But on 27.09.2018 when I tried to print the hall ticket for the exam on 28.09.2018 that is for the exam of course 504 and 505, I got a notification of "INVALID DETAILS OR NOT SUBMITTED EXAM FEES" after i enter the enrollment number and date of birth.

So because of this I was unable to attend my exams for the course of 504 and 505. All the preparations for exam are of no use now.
So to compensate that, I request you to
Please refund the fees immediately
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    National Institute of Open Schooling Address
    A-24/25, Institutional Area,Sector - 62, Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201309
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