Nbe — Regarding refund of myFailed transaction

I payed ₹4250 for neet pg application form. Payment got deducted but it showed failed transaction. I waited till 5 days and even complained on helpdesk but got no help. At last on 17-01-23 i paid again to complete my application form and payment got successful. But i didnt get refund of my previous transaction till now. User id PG23104016 . Here is proof of my both transaction.
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