NDTV — mobile lenovo z2 plus

Website:Gadgets360

Product delivered defective on 30 dec.2017, same day reported.
reference number 485618 generated on 3rd jan, 2018
with gadgets360
Sent 72 mail in connection and numerous calls to gadgets360 customer care
On demand I went to the service center but they were unable to issue any certificate but they talked to the gadgets360 customer care personal for around 26 minutes
Simply Time pass
No replacement
No refund till 30 jan 2018
+3 photos
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Feb 01, 2018
Updated by Gobind Ram Sharma
On 31-Jan-2018 6:03 PM, Gadgets360 Customer Support <[protected]@gadgets360.com> wrote:

Dear Govind,

Greetings from Gadgets 360

Thank you for sharing your concern.Please accept our sincere apologies for the inconvenience and discomfort caused to you. We would like to inform you that a complaint has been raised with our Seller department under reference number 485618, As per update on your complain we request you to please provide service center letter mention with the product is not in warranty period so that we can assist you better.

Thank you for your patience in this matter.

For further assistance, call us at[protected] from Monday to Sunday between 10:00am to 07:00pm

Regards,
Gadgets360 Care Team

On Wed, 31 Jan at 2:03 PM, Govind_rs <[protected]@yahoo.com> wrote:
Sir
Why are you sending instructions for me to go here and there.
You are just time passing and you are working with the seller's view not with me.
Your product is received faulty.
As you should change it on very first day as I informed you after receipt of this faulty product.
Person from Gadgets360 already had a conversation with the service centre incharge Ms.kalpana and she clearly told that they will not able to issue any certificate regarding this phone as per policy.
So
Again you are sending such mail to me.
Just make an arrangement for the refund and take this faulty product.
Gobind Ram Sharma
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Till now complaint is pending. no responsible behavior by company.

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