[Resolved]  Nemesis solutions — Wrong Subscription recharged for Sun Direct DTH !

Address:

Bangalore, Karnataka

Dear Sir/Madam, I am Raman S from Bangalore. I have ordered for a new sun direct dth connection on 29th December 2014. I have paid Rs.1890 for initial installation and free 3 months subscription. Uday, the area manager has collected the amount and signed the receipt. From 25th of January my connection has been disabled. On calling to customer care ([protected]) I was informed that the amount of Rs.1590 has been recharged for my smart card numbered : [protected] which is just initial installation plus one month free subscription. They advised me to contact the local area distributor as they have wrongly recharged a different pack. When contacted them, I had a very bad experience and they didn't accept their mistake. So I called back the customer care ([protected]) and raised a complaint against the Nemesis Solutions. The complaint number is: 1-[protected]. I was told the issue will be resolved in 48 hours. But still no step has been taken. I don't know whom to call back now and how to proceed with this further. I strictly want the issue to get solved at the earliest and would also like to claim an compensation for this one week. I am attaching the photocopy of the bill which I received on 29th December for paying Rs.1890 ( One Eight Nine Zero) signed by Uday, the local area supervisor. My Sun DTH smart card number : [protected] My customer care complaint number : 1-[protected] The details of the area distributor is as follow: Nemesis solutions KVN Arcade # 566, 10th C Main Road, Rajajinagar, 6th Block, Bangalore – 560010 Email : [protected]@nemesissolutions.in Contact : +[protected] Thanks, Raman.