[Resolved]  Newme — Complaint Against NEWME for Defective Product, Failed Return Pickup, and Refund Denial

I am filing this complaint against NEWME for providing a defective product and failing to process my approved return and refund.

I received a poor-quality top from NEWME. This was my first order from the brand, and the product quality was completely unacceptable.

When I requested a return, NEWME initially refused my request, claiming that the order was under a BOGO (Buy One Get One) sale and was therefore not eligible for return or replacement. However, I purchased this product at full price, not under any BOGO offer. After verifying my order details, NEWME approved my return request.

Despite approving the return, no delivery executive came to pick up the product. However, the order status in the app was updated with the reason "Quality Check Issue, " even though no pickup attempt was made. This is false and misleading information.

In addition, NEWME's online customer support is not functioning properly, and I am unable to send messages or raise my complaint through the support system.

This has caused unnecessary inconvenience, mental stress, and a complete lack of trust in the company's service. I believe this is an unfair trade practice and deficiency in service.

Order #11812674
Name: Anjali Sahoo
Phone# [protected]
Date of Incident:[protected]