Your sales force is praiseworthy but your after sales service is completely opposite.. Our car met an accident and was dropped at peaks auto at 4th of july 2017.. Whereas job card was generated on 12th vide number jc17033301. We were told to expect delivery by 25th july but they were unable to deliver it on 25th and asked for 3-4 more days..
We were called upon by service centre to come on 1st of august for collecting our vehicle. But when we reached there the work was still not completed (Issues with paint quality).. They told us that some bad paint spots will vanish after 2-3 washes. When we objected the bad quality paint work it was redone in our presence.
And when the delivery time arrived everything was messed up with billing... Your billing system was not updated/unable to generate invoice..
We were told that maruti nexa is having some issues with cashless insurance /invoicing to hdfc ergo.
Now we have been told to pay money to collect vehicle they will generate invoice in customers name. And when we contacted insurance co. They told us that invoice should be in name of hdfc ergo to get the claim..
Mr. Arun sharma from nexa mediated to sort out this payment issues and assured us that we can get delivery on 3rd of august.. But when we contacted nexa today we have been denied delivery because of some system fault since last 10 days...
We have heard almost dozen excuses from repair to delivery of our vehicle.
And really this is an exceptional experience.. Nexa experience.
Now can you please look into the matter to enable our car delivery at earliest possible date. Was this information helpful? |
Gj 03 jc 6197, i am going perfect maruti service center, my car is 3 day take and, your work is very bad and not completely my foult is not done, worker is very bad behaviour is with me and not listen to me